contact us
Our team is here to help. Contact us today to learn more about winesecret and how we can help you achieve your goals. We look forward to partnering with you on your journey to success.
If you're looking for a product demo, please book here.
Phone
+852 9472 7891
team@winesecrethk.com
Address
14/F Morrison Commercial Building, 31 Morrison Hill Rd
Wan Chai, Hong Kong
faq's
SaaS platform designed specifically for businesses touched by wine that want to heavily personalize while reducing work and increasing revenue
What is winesecret
Winesecret is a specialized SaaS platform tailored for businesses in the wine industry, offering tools to personalize customer experiences while optimizing operations and boosting revenue.
How does winesecret's AI work?
We utilize energy-efficient servers running finely-tuned models trained on extensive wine datasets with human reinforcement. This allows us to scope limit our models, providing enhanced context and precision for our B2B clients.
Who is winesecret for?
If you sell wine, make wine, or suggest wine this is your perfect tool. For other end-users the chatbots deployed by our B2B clients help consumers pick what they want to drink with the right context making our product perfect for just about anyone!
How do I get started?
We are currently catering to early users in the initial stage of our product offerings. Simply sign up here and we'll help you try out the product along with offering you a 66% discount for life, should you chose to continue!
Is my data secure with winesecret?
Yes! We take data security very seriously. We implement advanced encryption, secure access protocols, and regular security audits to ensure that your data is protected at all times. Additionally data is hosted with redundancy and we partner with the best cloud providers. If you have specific region-wise data hosting needs, please contact us and we can arrange something for you!
Do you offer customer support for my clients?
We offer limited technical support for B2B starter and pro plans. Extensive 9-5 support is provided to enterpise grade clients, details for our pricing can be found here.
If you are asking about support for your end-users, no, we do not provide "customer support as a service". Our chatbot has the ability to designate live support agents that you can assign in your business teams to handle end-user queries directly.
Does winesecret work with my crm?
At the moment, we do not actively have crm integrations. This feature is under development and will be available soon, coming first to only widely used crms. If your crm is somewhat common in the industry - tell us about it here
Can winesecret connect to my website inventory?
We cannot arbitrarily connect to our clients' inventory. We may develop integrations allowing product sync across common website builders, but this feature will be limited to popular products. We are however working on APIs for our product and documentation will be shortly released allowing you to send data to your account inventory.
I have existing email software, is it compatible?
Some emailing campaigns tools such as MailChimp, Sendgrid, SMTP Profile Mapping etc are currently compatible in our marketing automation campaign creators. We plan to add more in the future.
How does customization work?
If your plan allows for customization, we give you credentials to modify your chatbot flow through drag and drop tools. At enterprise plans we can handle everything end to end for your needs over consultation calls included in your plan.